1. General Policy

EasyData strives to provide reliable digital services.

Refund eligibility depends on the circumstances of each transaction.

1. Eligible Refund Situations

Refunds may be considered when:

• Payment is successfully received but service is not delivered
• Duplicate transactions occur due to system error
• A verified technical issue prevents service completion

1. Non-Refundable Situations

Refunds will generally not be provided for:

• Incorrect phone numbers entered by users
• Incorrect network selection
• User mistakes
• Successful transactions already delivered
• Change of mind after purchase

1. Investigation

EasyData reserves the right to investigate all refund requests before approval.

1. Processing

Approved refunds may be returned to the user's wallet where applicable.

1. Eligible Refund Situations (summary)

Refunds may be considered when payment is received but service not delivered, duplicate transactions due to system error, or verified technical issues preventing completion.

1. Non-Refundable Situations (summary)

Refunds will generally not be provided for incorrect phone numbers, incorrect network selection, user mistakes, successful transactions already delivered, or change of mind after purchase.